Privacy Policy

Introduction

This privacy policy explains how russet-isle collects, uses, and protects personal information submitted through this website. We are committed to maintaining the confidentiality and security of information entrusted to us.

By using this website and submitting information through our forms, you consent to the practices described in this policy.

Information We Collect

We collect the following types of information:

Information You Provide

• Name and contact details when you submit inquiry forms
• Email address for correspondence purposes
• Property information relevant to solar installation assessment
• Service preferences and energy consumption details you choose to share

Automatically Collected Information

• Browser type and version
• Operating system information
• Pages visited and time spent on site
• Referring website addresses
• IP address for geographic and security purposes

How We Use Your Information

Information collected is used solely for the following purposes:

• Responding to your inquiries about solar installation services
• Preparing site assessment appointments and proposals
• Communicating about requested services and installations
• Improving website functionality and user experience
• Analyzing site usage patterns to enhance content relevance

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

Personal information is stored on secure servers with restricted access. We implement industry-standard security measures including:

• Encrypted data transmission using SSL/TLS protocols
• Access controls limiting information availability to authorized personnel only
• Regular security audits and updates to protection systems
• Secure backup procedures to prevent data loss

While we employ reasonable security measures, no internet transmission is entirely secure. We cannot guarantee absolute security of information transmitted to our website.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Inquiry data: retained for 24 months from last contact
• Customer installation records: retained for duration of warranty period plus 7 years
• Website usage data: aggregated and anonymized after 18 months

You may request deletion of your information at any time by contacting us at the address provided below.

Cookies and Tracking

This website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings or our cookie consent banner.

For detailed information about cookies used on this site, please refer to our Cookies Policy.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request removal of your information from our systems
• Objection: Object to processing of your information for specific purposes
• Portability: Request transfer of your data to another service provider

To exercise these rights, contact us using the details provided in the Contact Information section below.

Third-Party Services

We may use third-party services for website functionality and analytics. These services may collect information according to their own privacy policies. We carefully select service providers committed to data protection standards.

Children's Privacy

This website is not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that information from someone under 18 has been collected, we will delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the most recent revision occurred.

Significant changes will be communicated through prominent notice on our website. Continued use of the site after changes indicates acceptance of the updated policy.

Contact Information

For questions about this privacy policy or to exercise your data rights, contact us at:

russet-isle
127 Kingsley Street
Brisbane QLD 4000
Australia

Email: [email protected]

Governing Law

This privacy policy is governed by the laws of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Australian courts.